With consumers reeling from rising inflation and the financial fallout of COVID-19, thousands of Americans struggle to pay their monthly energy bills. The situation places utility companies in a difficult position as they continue to provide essential services while needing to recover bad debts.

In this new playbook, discover four keys to recouping late-stage debt as well as how PSEG Long Island found success through a tiered collections approach. Highlights include:

• What to look for – and look out for – in a professional, ethical collection partner
• How to track delinquent account holders with advanced skiptracing tools
• Best practices for managing customer relationships on delinquent accounts